You must call before returning items. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Items must be returned to us within 30 days, in the same condition and in the same cartons in which you received it. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. DECORATIVE DESIGN, INC 57 Oxford Street Newark, NJ 07105